Regarding: Stage Two Complaint: Service Area: ASB 157-162 High Street, Lye Village, Stourbridge DY9 8LT - Service Delivery - Stage One Reference WK202110574.

Madam/Sir,

The Housing Ombudsman has asked (30th April) that I submit a complaint at Stage Two; the grounds would be that "There has been an oversight on a significant piece of evidence". As I put to the Ombudsman, the Council claims that "the information provided does not set out reasons for your dissatisfaction of the ASB", yet in the text of my complaint I stated, " ... this bizarre situation is obviously 'extremely detrimental' to my lifestyle and probably detrimental to my health, yet the Authorities will not attempt to resolve the difficulty." My remark must be considered unequivocal, mustn't it? Isn't the Council being deliberately obtuse, deceptive and evasive, contrary to its duty of care?

To provide a little detail of the morass that is available, this is the text of my, concise, Stage One Complaint (notice the reference to abuse, threatening behaviour and an assault): "I rang a number of charities yesterday (7/12/20) with Shelter suggesting I pursue the Council's 'two-stage' complaints procedure before initiating the 'community-trigger'. Accordingly, I can confirm that the service area is 'Anti-Social Behaviour', and that I am concerned with 'Service Delivery'; the conduct of my neighbour, Philip 'Frothy' Bradley, at 157 High Street Lye Stourbridge DY9 8LT has been well-documented as part of ASB case 19914 and is reproduced at http://www.dwaustin.net/dahome2.html (Home Front) . I remain worried about a confrontation similar to that which occurred some weeks ago in which Frothy made his approach (after much threatening behaviour and abuse) which I managed to 'fend-off' before retiring to my apartment; I have succeeded in changing my life-style to avoid further confrontation - essentially leaving early and returning as early as possible, taking extreme care on my return as Frothy may appear at any of two entrances/exits to my suite of apartments or at the door of his own ground floor flat or, indeed, at the door of his friend's flat (at 158); this bizarre situation is obviously 'extremely detrimental' to my lifestyle and probably detrimental to my health, yet the Authorities will not attempt to resolve the difficulty."

Finally, it seems that the Council's game includes the expectation that I recall and type-out every detail of my conflict with my neighbours - this is unreasonable in itself and, in any event, the details have been sent to the Council on a regular, prompt basis and have been made available online at www.dwaustin.net , at my own expense and with my own efforts. 

DAustin

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Acknowledgement Receipt, 4th May:

Thank you. Your enquiry has been successfully submitted.

Your request number is: SR-000535658.

You should hear from us within 20 days.